WEBSITE PRIVACY.
PLAIN AND SIMPLE.
Information about browsing this website and choosing to contact United Engines LTD.
Who is responsible?
United Engines LTD (company number 17458739), registered in England and Wales, is responsible for personal information collected through this website. Registered office and workshop: Unit 14 Cliffside Industrial, Askew Farm Lane, Grays, Essex RM17 5XR. Contact info@unitedengines.co.uk or call 01708 540355.
What information is collected?
If you use the Hostinger contact form, it asks for your name, email, vehicle details, service type and message. Phone number is optional. Phone or email enquiries contain information you choose to share. Website security systems may process technical connection information such as your IP address and request time.
Why and on what basis?
We use enquiry details to respond, discuss the requested service, prepare a quote and take steps you ask us to take before a contract. We use information about agreed work to provide the service and meet legal record keeping duties. No website enquiry information is used for marketing.
Who receives it?
The website is hosted by Hostinger. On the Hostinger site, contact form messages are sent using Hostinger Email SMTP to info@unitedengines.co.uk. Mailbox access and retention are controlled by the business. The rate limiter stores a one-way IP hash and attempt timestamps for short-term abuse prevention, not the enquiry text. The system expires old attempts as it processes subsequent form activity. No advertising or analytics service is installed.
Google Maps and cookies
The workshop page loads an embedded Google Map automatically. When the map loads, your browser connects to Google and may send technical connection information or allow Google to read or set browser storage or cookies under its own service. Google's handling of this information is governed by its own terms and privacy information. The contact form also uses a short-lived, secure, HTTP-only session cookie needed to protect submissions from forged requests. The site does not set advertising or analytics cookies.
How long is information kept?
We keep an enquiry that does not lead to work for up to 12 months after the last contact, then delete it unless we need it to deal with a dispute or legal obligation. If you book work, related business records are kept for as long as needed to provide the service and meet legal record keeping requirements. Ask us about the retention period for your record.
Your choices and rights
You can ask us for a copy of your information, to correct it or, where applicable, erase or restrict its use. Contact info@unitedengines.co.uk. You can also complain to the Information Commissioner’s Office. You do not have to send a web form enquiry; call or email instead. Do not send more personal or vehicle information than we need to reply.
Last updated: 22 September 2026.